Refund policy
Returns & Refunds Policy
Thank you for shopping with Indigo & Co Boutique.
We specialise in re-loved fashion and consigned collections, along with one-of-a-kind artworks and creations. Each piece is carefully curated, and due to the nature of consignment, please read this policy carefully before making your purchase.
Refunds & Exchanges
Due to the nature of consignment, Indigo & Co Boutique does not offer refunds or exchanges on any purchases, including online orders.
All clothing is re-loved, second-hand, and sold in “as is” condition, with pricing reflecting its quality and wear.
Customers are responsible for ensuring the item is fit for purpose, meets expectations, and suits their needs before purchasing.
We cannot provide refunds, exchanges, or discounts for wear, imperfections, or fit.
Indigo & Co Boutique does not provide any warranty regarding the authenticity of designer or branded items. Customers must satisfy themselves of authenticity and suitability prior to purchase.
All artworks and one-of-a-kind creations are also sold as-is and are final sale.
Online Orders – Sold Out Exception
Because our re-loved and consignment pieces move quickly, an item purchased online may occasionally have already sold in-store at the same time.
In this situation only, you will receive an automatic full refund to your original payment method, along with a confirmation email once processed.
This is the sole circumstance where a refund will be issued for an online order.
Processing Times
Approved refunds (sold-out items only) will be processed within 10 business days.
Please allow additional time for your bank or payment provider to complete the transaction.
If more than 15 business days have passed since your refund was processed, please contact us at indigoandcoboutique@gmail.com.